Delivery

Shipping policy
Thank you for placing an order with bobbi & hyde.  We are excited that you have ordered one of our products and hope that you enjoy using it as much as we have enjoyed making it for you.

We make have your effort to process orders within 1 to 3 business days (excluding weekends and holidays).  After receiving your order, you will receive a confirmation email, and a second email when your order has shipped.

Like most businesses, we are, at times, experiencing delays in the delivery of our orders because of covid restrictions and the high volume of online orders.  We make every effort to have your order delivered as efficiently as possible, but do accept that sometimes things are beyond our control.

Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. 

Express post is an option should you wish to select it.

Orders over $100 will be shipped for free

Local Pickup
Free local pickup is available on request.  Local pickup needs to be between business hours of 9a.m and 5p.m and at a prearranged date and time

International Shipping
At this point we do not offer international shipping.  We hope to change this in the near future

Frequently asked questions about shipping
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

What if my order hasn’t been delivered?

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at bobbiandhyde@bigpond.com with your name and order number, and we will look into it for you.

Do we ship to P.O. boxes
At this stage we do not have the ability to ship to P. O. Boxes

Unanswered Questions
If you have any further questions, please don't hesitate to contact us at bobbiandhyde@bigpond.com